Case Study


Houston, TX


Client Question

“Turnover is a huge issue! Closing out 2007, we issued 27,000 W-2 statements for an active workforce of 9,000 employees. While we’ve made progress, we’re still a long way from our goal.”


AC Response

Andrew Coaching differentiates itself by providing intensive coaching around the character of leaders –“who are the leaders being” in the process of leading and managing their people to achieve business results.



Andrew Coaching was asked to provide Principled Leadership coaching to impact turnover and retention metrics. At the time of the partnership with the client, annualized turnover was 68.2%. This need for improvement was further exacerbated due to their need to retain key experienced personnel in a booming market combined with an extended training process.



The implementation began with training of Front Line Supervisors coupled with coaching of Regional Management. One question that resonated with each leader was, ”What is life like for those under your authority?“ Utilizing an online 360 Principled Leadership Assessment with one focus being character, leaders faced objective feedback from their employees. By engaging employees in their new leadership action plans – particularly related to character, the culture began to change resulting in a higher level of trust throughout the company.


“With some estimates calculating turnover at six times a person’s salary, the 68.2% turnover rate was not only unacceptable but at a great cost to the company."


 - Vice President HR, Oil & Gas Client; Houston, TX


45.7% improvement in Turnover

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